Terms & Conditions

Terms and Conditions of use for Healthplusmalta.com

You are advised to read the following Terms and Conditions of Use. These Terms and Conditions have been developed for your protection and the protection of Health Plus and the site service provider. The following terms of use apply to all site users. All terms and conditions of use are subject to change at the discretion of Health Plus.

The Healthplusmalta.com website aims at offering a home and office shopping service to addresses in Malta and Gozo only. By using Healthplusmalta.com you agree to be bound by these Terms and Conditions. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order. If you do not agree to these terms and conditions do not use this website. Your use of the site constitutes your agreement to the following terms and conditions.

Use of site

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.

The contents of the Healthplusmalta.com website are protected by copyright laws, trade marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes.

You must ensure that the personal information you provide when registering on Healthplusmalta.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on healthplusmalta.com or by contacting our customer service team.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

This site does not solicit use by, or target as a user group, children under the age of 16 years. We do not collect information from any person we actually know is under the age of 16, that would make that child personally identifiable.

This site does not knowingly sell any products or services to children under the age of 18 years, nor does it specifically target any information towards children. We advise that if a parent feels that anything about this site is inappropriate for their child, they monitor the child’s use of this site as they would all other Internet usage. Healthplus always welcome your input and comments. Please feel free to contact us. (See the Contact Us section above for details).

The description and specification of products on this website are only approximate and supplied to us by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice. Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength.

The prices and offers on the website do not necessarily reflect the prices in our outlets. The operations of the website are independent of our outlets and we may decide to make any extra special offers on the website and not in the outlets and vice versa.

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our processing charges as quoted on the website at the time we accept your order – unless you qualify for FREE Delivery or a Waiver of the Processing Fee. Payment on this website can be made by any recognised Paypal, or in Euro Cash upon Delivery.

Payments made via PayPal will be charged as per the service providers’ terms. If any items are unavailable and we are unable to supply we will refund these items within seven days of taking the payment.

Credit Card and Debit Card Payments are not offerred at this moment in time. In the eventuality that this service is extended, the card will be charged and debited at the time of placing the order. If any items are unavailable and we are unable to supply we will refund these items within 7 days of taking the payment.

You may cancel your order by contacting our customer service department within 60 (working) minutes of placing your order. If you cancel your order after we have dispatched the products, you must return the products according to our returns policy. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.

Promotional offers are available for a limited period or while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Discounts on promotional offers are applied to the lowest priced items.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Sale items & lines which are non-discountable are excluded from promotional offers. Promotions cannot be used in conjunction with any other offer.

We do our best to ensure that We have reasonable availability but We do occasionally run out of some goods. We aim to keep you informed of when the item will be back in stock.

We will arrange for delivery of the products you order to the address you specify in the check out procedure. Please note deliveries will be done in Malta and Gozo ONLY, that is, we do not ship outside the Maltese islands.  Please also note that the billing address you specify should be the registered card address.

In addition to the total of the order, there is a Processing charge of €5 to any of the zones we deliver when orders are below €30.

Deliveries are carried out according to a delivery schedule between 08:00 and 16:00 from Monday to Friday excluding Public / National holidays, stock-taking or shutdown periods undertaken by the operators.

If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 1 hour from actual delivery. We will not be liable for any loss or damage if you fail to do this.

We are happy to accept an item purchased on our website if notified within 24 hrs from delivery of the same said item. Item must be returned in its original and undamaged packaging with all of its components to our head office address (see contact us). The products must be returned at client’s own expense.. We will issue a refund less delivery charges where applicable within 7 days.

Notwithstanding this returns policy, under no circumstance may we accept returns of any of the below item groups:

  • Perishable items
  • Food Supplements and Herbal Remedies
  • Items which cannot be resold for health and hygiene reasons

If you are not completely satisfied with any of the products that you have purchased from HealthPlusmalta.com, you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required, Health Plus will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress.

Health Plus welcomes your comments and suggestions on our service, as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions, please put them in writing to our postal address on the page “Contact Us”

From time to time certain parts-of, or whole of the website may not be available due to maintenance work. We shall give as much notice as in the circumstances is reasonable and shall endeavour to carry out such works during the scheduled maintenance periods. Furthermore, the site or parts of it may not be available due to circumstances beyond our control. We apologise for such inconveniences.

You agree to indemnify and hold Healthplus, its employees and information providers harmless from and against all claims, actions, demands, losses, expenses, damages and costs, resulting from, or alleged to have resulted from, your use of this website. This site is created and controlled by the company and its Internet suppliers. The Laws of Malta will govern these disclaimers, terms and conditions, without giving effect to any principles of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time. If any term or condition set forth herein is found to be invalid by a court of competent jurisdiction, the remainder of the terms and conditions shall remain in full force and effect.

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Health Plus may supply you with relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is as accurate as possible. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.

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